Shipping & Delivery
Our team prepare and or print your products within 1-4 business days.
Please allow for production/handling time + shipping time. All shipping is done via Royal Mail Post.
Standard service = 4-8 business days for delivery*
Express service = 2-3 business days for delivery*
*Rural locations may take longer.
International service = this will vary depending on your country.
**Peak times may cause slight delays in production & shipping. ie. Mother's Day, Father's Day, Christmas.
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1. What is Gift Runner?
Gift Runner is your one-stop shop for unique, personalised gifts for all occasions — from birthdays and Father’s Day to just-because surprises. We offer fast delivery and gifts designed to make people smile.
2. Can I personalise the gifts?
Yes! Many of our products allow you to add names, messages, or special dates. Just look for the "Personalise" option on the product page.
3. How long does delivery take?
We aim to dispatch all orders within 1–3 working days. You’ll see delivery options and estimated times at checkout, including express delivery for those last-minute surprises.
4. Do you offer gift wrapping?
Yes, selected items can be gift wrapped at checkout — perfect if you're sending a gift directly to someone special.
5. Can I send a gift directly to the recipient?
Absolutely! Just enter their address at checkout and we’ll make sure it arrives without any pricing info inside.
6. What occasions do you cover?
We’ve got you covered for birthdays, Mother’s Day, Father’s Day, anniversaries, Christmas, and more — plus just-because moments too!
7. Can I track my order?
Yes. Once your order is dispatched, you’ll receive a tracking link via email so you can follow it every step of the way.
8. What is your return policy?
Personalised items can’t be returned unless faulty. Non-personalised items can be returned within 30 days — please visit our Returns page for full details.
9. How can I contact Gift Runner?
You can reach our friendly customer service team via the Contact Us page or via our chat